Support requests move faster when they include the booking reference, route, travel date and the exact issue that needs review.
Support contact
Support contact is shown on the booking and payment status screens for this offer.
What to include
Include the booking reference, route, travel date and the passenger name so the operator can review the request faster.
Payment did not go through
Retry the same booking once from secure checkout first. If the same payment fails again, use the support contact shown on the booking and payment status screens and include the booking reference, route and travel date.
Payment is still checking
Do not start a second payment attempt while the same booking still shows pending or checking. Wait for the latest status refresh first.
Payment received, booking still confirming
Do not pay again for the same booking while ticketing is still pending. Tickets are usually issued within 30 minutes after successful payment.
Tickets issued but delivery needs help
If tickets were issued but the email did not arrive, use delivery support instead of retrying payment. Always include the booking reference and lead passenger name.
What your booking email will say
Confirmation emails follow the same booking logic as the status screens: failed payments ask you to retry the same booking first, pending payments tell you not to pay again yet, issued tickets focus on saving the pass, and delivery problems point you to support with the booking reference.